Trip Program Policies

Senior Services Trip & Program Policies

If you cancel your reservation 7 business days or more before the event, we will work with you to fill your space with someone on the waiting list. If we can fill it, you will either be issued a credit letter or you can work out an exchange with the person filling your space.

If cancellations are made less than 7 business days before the event, a credit will not be given. Program credits will be given in full for programs or trips canceled by the Senior Services.

Registration & Departure

We need to make monetary commitments to our venues at least six weeks in advance. If we don’t have enough advance reservations, we may be forced to cancel a trip.

If there is a menu option, please specify your choice when you register for the trip or program. Please note: menu options cannot be changed. Be sure to read the menu carefully if you have any allergies or dietary needs. Please carefully read the refund policy, the waiver, and caregiver policy before signing up for a trip. If you cannot “keep up” with the trip requirements, someone needs to accompany you as the trip coordinator cannot split up her time to care for individual needs.

Please arrive on time for a trip as indicated as the bus cannot wait more than five minutes past the indicated time. If there are any questions regarding when to arrive for a trip, please call Alysia at 847-403-4480 between the hours of 8 a.m. and 4 p.m. or Senior Services at 847-459-2670 between 8:00 a.m to 2:00 p.m.

Trip Etiquette

Please respect your trip coordinator, bus driver, dining staff, theater staff, and all those who work very hard to make your experience a pleasant one. If there is free time, please arrive back at the bus or designated area at the time and place assigned by the trip coordinator. Please be respectful of your peers on the trip.

If you go on a trip and it is deemed that a caregiver is needed for future trips, you will be asked to provide one before registering for more Senior Services.

Unacceptable behavior will not be tolerated and will be reported to the Human Services Director to who will assess whether or not the individual may attend future Senior Center Trips.

Caregiver Policy

It is the intent of the Village of Wheeling Senior Services to provide travel opportunities that are educational and stimulating for a wide variety of interests. Due to the time and intensive nature of supervising such an event, our staff cannot be responsible for providing personalized caregiver attention to individuals.

This includes:
  • Assisting with ambulation
  • Cognitive impairment assistance
  • Dining
  • Toileting
  • Etc.
Therefore, the Senior Center reserves the right to deny a travel registration if it is determined that caregiving of this nature is required for a traveler. If the traveler has a caregiver accompanying them, the caregiver MUST complete his/her own registration form and pay for the cost of his/her trip.