Complaints, Concerns & Compliments

The Wheeling Police Department strives to deliver the best possible customer service to the citizens and visitors of our community. We encourage our citizens to voice their opinions, good or bad, to the Police Department. The Department has mechanisms in place to receive and address compliments, concerns, or complaints regarding our employees.

The Wheeling Police Department investigates all complaints against members of the Wheeling Police Department. You may initiate a complaint by telephone, mail, email or in person.

The Wheeling Police Department is committed to working with our community to provide the highest level of police service. We appreciate and encourage citizen communications with the Police Department to improve community relations and help build greater confidence in your Police Department.

To file a complaint, voice a concern or compliment an employee, you may do it in any of the following manners.

In Person


Come to the Wheeling Police Department and request to speak with a Supervisor. Someone is available 24-hours a day, 7 days a week.

By Telephone


Contact the Wheeling Police Department at 847-459-2632 and ask to speak to a Watch Supervisor.

In Writing


Direct a letter to the attention of the Deputy Chief of Police at the Wheeling Police Department, 1 Community Boulevard, Wheeling, Illinois, 60090. You may mail it certified to ensure it is received.

By Email


Send an email and advise the nature of the complaint and the employee involved. You will be contacted by an Officer in reference to the complaint.

Additional Resources