Communications 9-1-1 Center

The Communications Center of the Wheeling Police Department is staffed by a Communication Center Manager and 20 full-time employees who serve the residents of the Village of Wheeling and the City of Des Plaines. The personnel assigned are responsible for answering administrative and emergency telephone lines as well as all 911 calls. They are also responsible for dispatching Police units and monitoring the various radio frequencies used by the Village of Wheeling and the City of Des Plaines.

Help Us Serve You Better - Take Our Satisfaction Survey
Communications Center

Equipment & Technology


The Communications Center handles approximately 32,000 calls for police services each year. The Wheeling Police Department operates on a conventional 800 MHz radio frequency with mobile and portable radios. A separate VHF radio frequency is used for non-emergency traffic as well as providing back-up capabilities if the 800 MHz system should fail. Two additional 800 MHz and two additional VHF frequencies are available for parades, special events or other situations where the primary frequency could be overloaded. Capabilities also exist in the Communications Center to communicate on the Public Works, Fire Department, Fire Department Mutual Aid and Police inter-system (Point-to-Point) radio frequencies.

The Communications Center has computer links with the State of Illinois and National Crime Information Center (NCIC) computer systems as well as the ability to communicate with the in-car mobile data computer terminals. The computer also allows communication with any other computer equipped police department in the country.

A satellite down-link provides Doppler radar images and weather forecasts for advance warning of severe weather conditions in the area that would affect not only the safety of the community but vehicular traffic as well. An emergency telephone notification system is in place to provide information to residents on emergencies or disaster situations. The Communications Center is under the direction of the
Communications Supervisor, who is responsible for staffing and the day-to-day operations.

Premise Alert Program


The Illinois Premise Alert Program (Public Act 96-0788) provides for Public Safety Agencies in the State of Illinois to allow people with special needs to provide information to police, fire and EMS personnel to be kept in a database. The information can then be provided to responders dealing with situations involving the Special Needs individuals. The below information provided by you will be kept confidential and used only to provide Police, Fire and EMS personnel with the information needed to deal with situations or emergencies involving a Special Needs person.

The notification expires 2 years after the date it was submitted. You may update or renew it at any time by filing the form.

Download the Premise Alert Program Form (PDF).