Water & Sewer Billing

The Village is divided into two districts for water and sewer billing purposes. Each district is billed bimonthly. The bills are mailed during the last week of the month and are due by the 20th of the following month.

Weekend Billing


If the 20th falls on a Saturday or Sunday, the bills are due on the following Monday.

On-Time Payments


Payments are considered on time if they are physically received in the office of the Director of Finance on or before the due date. Postmarks and/or the date on your check are not considered proof of timely payment.

Payment Options


For a full list of payment options, visit our Payment Options page.

Meter Reading


The billing for water and sewer service is based on water consumption. Meters are read bimonthly. If a reading cannot be obtained, the bill is estimated based on prior usage.

Rates


Water and Sewer billing and rates are regulated by the Wheeling Municipal Code, Title 13, Section 13.04 and 13.08. View Ordinance 5055, Amending Title 13, Water and Sewer Fees (PDF).

Water & Sewer Rates for 2017

Service Cost/Rate
Water $6.00 per 1,000 gallons of water consumed (3,000 gallon minimum)
Sewer $1.48 per 1,000 gallons of water consumed (3,000 gallon minimum)
SWANCC Fee $1.35 per month ($2.70 for 2 months)
Stormwater Fee $2.25 per month ($4.50 for 2 months)
Total Minimum Bill
$29.64 (for 2 months)

Late Payment Penalty


A 10% penalty is added to the water and sewer bill if the payment is not received by the due date. Per the Wheeling Municipal Code, Title13, Section 13.04.230, the Director of Finance may waive the penalty upon the request of an account holder with a record of prompt payment for the prior 2 years. Such waiver may not be granted more than once in any 2-year period.

Leaks


It is the resident's responsibility to detect and repair any leaks in their water system. Unfortunately, even small leaks can have a tremendous effect on your water bill. Residents are encouraged to repair any leaks as soon as possible.

Water Restrictions


Non-essential water use (such as lawn sprinkling) is prohibited between noon and 6 p.m. from May 15 through September 15.  To further water conservation efforts, the Village of Wheeling has implemented an even-odd address watering restriction in effect from May 15 through September 15. Properties with street addresses that end with an EVEN number (0,2,4,6,and 8) can only water on even-numbered calendar days. Properties with street addresses that end with an ODD number (1,3,5,7 and 9) can only water on odd-numbered calendar days. Your cooperation ensures an adequate supply to all water customers. Note: The watering of newly laid sod or seed is permitted at any time and on any day upon the issuance of an appropriate permit and for a time not to exceed two (2) consecutive weeks.

SWANCC (Solid Waste Agency of Northern Cook County)


Effective March 1, 1997, all residential units in the Village, including multifamily apartments and condominiums, are being assessed a SWANCC "debt service" charge of $1.35 per month. This charge is a fixed cost (primarily bond principal and interest payments) of the SWANCC disposal facilities. This charge is being collected via water and sewer billing to ensure a fair and equitable distribution of the Village’s total fixed financial obligation to SWANCC.
 

Stormwater Fee


Visit our Stormwater page for more information.

Water Turn On Fees


  • Turn on Fee: $66.00
  • Turn on Fee after 3pm: $131.75