Frequently Asked Questions

No. Parkway trees cannot be removed due to the intrusion of tree roots in a private sanitary service line. All costs relating to repairs and maintenance of private sewer lines are the responsibility of the property owner.

No. Public Works will inspect the nearby sanitary or storm sewer main to ensure that it is flowing properly and no obstruction in the public pipe exists.

Yes. The homeowner is responsible for any maintenance and repair to the sanitary service line from their property to the point of connection with the Village’s sewer main.

Residents should clear any nearby storm drain grates of leaves and debris before, during, and after rainstorms to prevent localized flooding. Use a rake to clear the storm drain grate and deposit the debris on the parkway or a container. Contact Public Works for further assistance.

A cloudy appearance is most likely from suspended air bubbles that dissipate quickly. The bubbles are not harmful and the water is safe to drink.

• Water meters - Wrap water meters with foam insulation or heat tape if located in unheated or colder areas such crawl spaces. Periodically check your meter and associated piping for cracks or leaks and ensure proper marking and operation of the shut off valve in case a pipe bursts. • Eliminate drafts - All crawl space and basement vents, windows and doors should be repaired and closed, making sure a tight seal exists to keep out cold air. • Insulate pipes - Insulating pipes in colder or unheated areas such as the crawl space or pipes located adjacent to an outside wall, helps to reduce the possibility of ruptured pipes. Also allow warm air to circulate around pipes located against outside walls accessed by cabinets. • Leave faucet running - Keeping a continuous trickle of cold water running can help reduce the possibility of a pipe burst due to freezing.