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1. I’d like to report an issue that I believe is violation of the code. What do I do?

Complaints can be made using the Village’s code enforcement hotline at (847) 459-CODE (2633). Complaints can also be filed using the online complaint form.

2. Will my complaint be anonymous?

Cmplaints are anonymous if they are reported through our CODE ENFORCEMENT HOTLINE: Call 1-847-459-2633 (CODE)

3. I’ve received a Notice of Violation or a formal citation. What do I do?

If you have addressed the issue, or if you believe the notice or citation was issued in error, please call the inspector listed on the notice prior to the re-inspection date, “pay fine by” date, or hearing date. If you are unsure which inspector issued the notice, call 847-459-2620 and provide the address of the property in order to speak with an inspector.

4. Other properties have the same issue that I was cited for. Is the Village citing them as well?

While most issues are brought to the Village’s attention through complaints, other citations are issued based on staff observations. If you have received a citation it is likely that the other properties have also received a citation. Some citations are resolved rapidly while other property owners elect to have a hearing.

5. Can I present evidence at a hearing?

Yes, a hearing is like court, but less formal. You can provide evidence to support your side. If you bring documents, be sure to make three copies so that the Hearing Officer and Village can each be provided with a copy.

6. Can I appeal a decision by the Administrative Hearing Officer?

Yes, an appeal can be filed. You must file the appeal at Circuit Court within 35 calendar days of the written order issued by the Hearing Officer.