If repairs related to wastewater backing up in my home are found to be necessary, are they my responsibility?
If the source of the backup / blockage is located in a Village-maintained public sewer line, it will be corrected by Village crews.

If it is not, the Village will, as a cost free service to its residents (provided the home is equipped with a 6 inch cleanout and the wastewater level in the pipe is low enough), internally televise private sanitary service lines. Your service line runs from your home to the point of connection to the Village’s public sewer line.

If the source of the backup/blockage is found to be in the private sanitary service line, you will be notified of its location and instructed to call a private plumbing service. All costs relating to repairs and maintenance of private sanitary service lines are the responsibility of the homeowner.

Show All Answers

1. What should I do if wastewater backs up in my home?
2. If repairs related to wastewater backing up in my home are found to be necessary, are they my responsibility?
3. Whom should I call if water backs up in the street during a rainstorm?
4. Can a parkway tree be removed if its roots are obstructing my sanitary service line?
5. Does the Village Public Works Department maintain all roadways located within the corporate limits of Wheeling?
6. Who is responsible for shoveling snow from sidewalks?
7. Can I park my car on Village-maintained streets during snowfalls?
8. Can I rake leaves into the street for collection by the Village?
9. Who is responsible for the maintenance of streetlights?
10. Does the Village repair or replace driveway aprons?
11. Are rear or side yard easements owned and maintained by the Village?
12. Why does my water often appear cloudy during colder periods of the year?
13. What can I do to prevent my water lines from freezing?