Waste Management (WM) is the exclusive residential waste hauler for Wheeling and can be reached Monday through Friday at (800) 796-9696 for service questions or concerns. Waste Management has successfully transitioned their call center to a work-at-home environment.  You may experience longer wait time due to higher than usual call volume.

NOTE: The time of day of pick up of carts may differ from the time you are used to.  If possible, please have your carts out ready to be serviced the night before your pickup day.

General Guidelines

  • Each residential dwelling unit has been assigned one (1) 96-gallon wheeled cart for refuse and one (1) 64-gallon wheeled cart for recyclables. A dwelling unit is defined as any single family, townhome or multi-family building containing four or fewer units.
  • Requests for cart replacement due to damage are made through WM.
  • All refuse carts and items must be placed at the curb for collection no earlier than 5:00 PM the evening before and no later than 6:00 AM the day of a scheduled collection.
  • All refuse and recycling must be placed inside designated carts with the lids completely closed for scheduled collections.
  • All empty carts and refuse items not collected must be removed before 8:00 AM the day after a scheduled collection.
  • On all other days, carts and bulk waste items shall be kept in the garage or adjacent to a principal structure within the side or rear yard of any lot only.
  • Containers of mixed refuse or refuse separately contained in boxes, will not be collected.