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Backflow Prevention Program

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1. What is backflow?

Under normal conditions, water from the public water distribution system (the “public system”) flows into plumbing inside a home or business. When backflow occurs, the water flows from the plumbing in the home or business back into the public system.

2. How does backflow occur?

Backflow occurs when the water pressure in the home or business is higher than the pressure in the public system. This condition can be caused by a drop in water pressure in the public system or by an internal home or business piping system that operates at higher pressures than that of the public system.

3. What is a cross-connection?

A cross-connection is a connection between the public system and a source of non-potable (not safe to drink or contaminated) water or other fluid. If such a connection is not properly controlled, and a backflow occurs, contaminants could make their way from a non-potable source into the public system.  Because of the risk of contamination, such non-potable systems typically require the installation and proper maintenance of a backflow prevention assembly. 

Examples of common cross connections are:

- Commercial kitchen equipment

- Commercial laundry equipment

- Fire suppression systems

- Lawn sprinkler systems

- Outdoor pools

4. What is a backflow prevention assembly?

A backflow prevention assembly is a mechanical device that prevents water from flowing backwards. The common assembly types are a testable dual-check valve (DCV) and a Reduced Pressure Zone (RPZ) valve.

5. How often must a backflow prevention assembly be tested to be considered safe?

Assemblies must be tested when installed and once a year thereafter.

6. Who can test backflow preventers?

Any plumber or plumbing contractor licensed through the Illinois Department of Public Health (IDPH), who is also a Certified Cross Connection Device Inspector (CCCDI), as recognized by the Illinois Environmental Protection Agency (IEPA), is acceptable.

7. Why have I received a letter from BSI, Inc., rather than the Village, reminding me that my backflow assembly must be inspected?

The Village has hired BSI, Inc. (“BSI”) to manage the Village’s backflow inspection program, including maintaining the yearly inspection records. Due to the large number of assemblies in the Village, it is more efficient to have an outside contractor with a specialization in managing such systems, like BSI, to manage the program. BSI will contact registered assembly owners to inform them when the annual inspection is required.

8. How do I change the contact information for a backflow prevention assembly on my property?

To change the contact name or telephone number for a backflow prevention assembly, the water service customer or property owner should contact BSI at 800-414-4990.

9. Who is responsible for sending in the completed “Backflow Prevention Assembly Test Report” forms?

The CCCDI, described above, is responsible for returning the original, signed test reports to BSI, either by regular mail or through an email attachment. The test reports must be submitted within five (5) calendar days of the test date. The CCCDI should provide the water customer with proof that the forms have been submitted to BSI as required.

10. What if my backflow prevention assembly fails the test?

If an assembly fails, it must be repaired or replaced. Replacement of an assembly requires a plumbing permit from the Village’s Community Development Department which can be contacted at 847-459-2620, and can only be done by a licensed Illinois plumber or plumbing contractor (Section 16.2.010 of the Village Code).

An application for a building/plumbing permit and a plumber letter of intent can be found at the following web addresses:

     https://www.wheelingil.gov/DocumentCenter/View/131/Application-for-Building-Permit-PDF

     https://www.wheelingil.gov/DocumentCenter/View/150/Plumber-Letter-of-Intent-PDF

11. What happens if I don’t have my assembly tested?

If assembly test results are not received by the required due date, the Village, through BSI, will send the water customer/property owner a second notice requiring testing within 30 days. If the water customer does not have the backflow prevention assembly tested, further enforcement actions will be undertaken, including:

• the issuance of citations (Section 13.04.290 of the Village Code), with a minimum fine of $35 and a maximum fine of $500 per day (Section 1.04.035 of the Village Code); and
• and/or the termination of water service until the required actions have taken place. (Section 16.2.050 of the Village Code)

12. Under normal circumstances, am I allowed to remove an existing backflow prevention assembly?

No, the removal, replacement, or relocation of an existing backflow prevention assembly, requires a plumbing permit from the Community Development Department, and can only be performed by a licensed Illinois plumber or plumbing contractor.

13. I have several backflow prevention assemblies with different test dates. How can I get them tested at the same time?

.If you would like to synchronize the test due dates for several assemblies on numerous water meters, whether located inside the same building, or inside multiple buildings, or located on multiple properties, please contact BSI at 800-414-4990.

14. I received a cross connection survey on my water usage at my business or home. What is this about?

Most cross connections are observed by the Village during inspections associated building permits or business license applications, however, the Village also conducts periodic surveys to identify and eliminate possible sources of cross connections to help ensure the safety of the public water supply. The information collected through the surveys helps to identify where backflow prevention devices may be needed as well as providing information on existing devices that may not have been previously submitted to BSI.

15. Who pays for the testing?

It is the responsibility of the water customer or property owner to pay for the annual testing and any required repairs to the backflow device.

16. Who should I call if I have additional questions?

If you have any questions regarding the backflow prevention program, please call the Utility Division of the Public Works Department at 847-279-6920.

17. What regulations authorize and govern the Village of Wheeling Backflow Prevention Program?

Backflow prevention is required by federal, state and local regulations, as summarized below:

• Federal: Safe Drinking Water Act (1974, amended 1986 and 1996) and Safe Drinking Water Act Amendments of 1986.
• State of Illinois: in Title 35 (Environmental Protection) , Subpart 653.H. (Cross Connections) of the Illinois Administrative Code.
• State of Illinois: in Title 77 (Public Health), Part 890 (Illinois Plumbing Code) of the Illinois Administrative Code
• Local: Wheeling Municipal Code (Titles 13 and 16)

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Code Enforcement

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1. I’d like to report an issue that I believe is violation of the code. What do I do?

Complaints can be made using the Village’s code enforcement hotline at (847) 459-CODE (2633). Complaints can also be filed using the online complaint form.

2. Will my complaint be anonymous?

Cmplaints are anonymous if they are reported through our CODE ENFORCEMENT HOTLINE: Call 1-847-459-2633 (CODE)

3. I’ve received a Notice of Violation or a formal citation. What do I do?

If you have addressed the issue, or if you believe the notice or citation was issued in error, please call the inspector listed on the notice prior to the re-inspection date, “pay fine by” date, or hearing date. If you are unsure which inspector issued the notice, call 847-459-2620 and provide the address of the property in order to speak with an inspector.

4. Other properties have the same issue that I was cited for. Is the Village citing them as well?

While most issues are brought to the Village’s attention through complaints, other citations are issued based on staff observations. If you have received a citation it is likely that the other properties have also received a citation. Some citations are resolved rapidly while other property owners elect to have a hearing.

5. Can I present evidence at a hearing?

Yes, a hearing is like court, but less formal. You can provide evidence to support your side. If you bring documents, be sure to make three copies so that the Hearing Officer and Village can each be provided with a copy.

6. Can I appeal a decision by the Administrative Hearing Officer?

Yes, an appeal can be filed. You must file the appeal at Circuit Court within 35 calendar days of the written order issued by the Hearing Officer.

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Community Development

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1. Why have I received a survey from BSI?

The Illinois Environmental Protection Agency (IEPA) regulations require the Village to survey all water customers regarding the use of backflow prevention devices every 2 years. The Village will be surveying non-residential customers in even years (starting with 2016) and residential customers in odd years (starting with 2017). BSI is sending this required survey on behalf of the Village of Wheeling. The survey may be returned in the pre-addressed and pre-posted envelope, or responders may access BSI Online to answer via the internet.

2. What is the Backflow Prevention Program and why do I need a Backflow Device?

The Backflow Prevention Program is a requirement of the Safe Drinking Water Act (1974, amended in 1986 and 1996), which was written to protect human health from contaminants in drinking water and to prevent contamination of existing groundwater supplies. The Act, as amended, requires the installation and maintenance of an approved backflow prevention assembly at the water service connection whenever a potential hazard is determined to exist in a customer’s system. Without proper protection devices, cross connections can occur.

For more information, see our Backflow Prevention FAQs.

3. Do I need a permit to pave my driveway, sidewalks, service walks and patios?

Yes, you may apply for this permit at the Community Development Department. A copy of the plat of survey of the subject property and a cost estimate from your contractor are required. The permit fee is $56.25.  Contractors are required to post a
$10,000 surety bond with the Village. Homeowners acting as their own contractor must post a parkway restoration deposit check in the amount of $1,000 as guarantee that any public right-of-way damage resulting from the construction will be restored upon completion of the work. If no damage is incurred, the deposit will be returned in the full amount.

4. How do I determine if my property is located within a Special Flood Hazard Area (flood zone)?

An official determination by the Village will be made upon receipt of an Application for Floodplain Map Determination by the Community Development Department. Applications are available at both departments. Maps are available for public viewing at the Village Hall, Community Development Department (2 Community Boulevard), and Indian Trails Public Library (Reference Department, 2nd floor). The fee for this service is $33. For more information call 847-459-2620. You can also download the application (PDF).

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Engineering & Capital Projects

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1. How do I determine if my property is located within a Special Flood Hazard Area (flood zone)?

An official determination by the Village will be made upon receipt of an Application for Floodplain Map Determination by the Engineering & Capital Projects Division. Maps are available for public viewing at the Village Hall, Community Development Department (2 Community Boulevard), and Indian Trails Public Library (Reference Department, 2nd floor). The fee for this service is $34.75. For more information call 1-847-459-2620.

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Finance Department

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1. I’m moving into/out of Wheeling. What do I need to do to set up/cancel water service?

If you are selling your property:
Notify the Village. Fill out an application for real estate transfer. Final water reading will be done electronically 2 business days before closing. Final bill and all amounts owed to the Village need to be paid before receiving the transfer stamp on the original deed. The original deed can be brought into Village Hall or mailed for the transfer stamp. There is no fee for the transfer stamp.

If you are purchasing a property:
New owner information is given to the Village from the seller. They bring the deed into Village Hall for the transfer stamp. Please call/email to verify that we have the correct spelling and contact information after your closing date.

If you are a renter and moving out:
Fill out a service termination form. This form includes move out date, forwarding address and contact information. Rental deposit will apply to the final bill. The credit or final bill will be mailed to the forwarding address.

If you are a renter and moving into a property
Fill out rental deposit application. Bring in or mail completed form with a copy of the lease, deposit ($100.00 deposit for residential and commercial properties and $200.00 deposit for industrial properties) and copy of driver’s license or identification.

Contact Water Billing for information about moving in or out of properties. 

Call (847) 459-2607 or email waterbilling@wheelingil.gov

2. What types of payment does the Village of Wheeling accept?

The Village of Wheeling accepts cash, checks, money orders, Visa, MasterCard and Discover. Click here to pay your water bill online.

Learn more about your payment options.

3. Do I need a vehicle sticker?

The Village of Wheeling does not require vehicle stickers or the payment of a vehicle tax on vehicles registered or housed with the Village of Wheeling. However, if you own an automobile registered to an address outside the Village, you should check with the jurisdiction in which the vehicle is registered to determine if a vehicle sticker is required from that jurisdiction.

4. What 1099 information does the Village need?

The Internal Revenue Service has established reporting requirements for all payments made to individuals, partnerships or proprietorships in the course of conducting business. In order to fulfill these requirements, the Village of Wheeling must have all vendor Federal Tax Identification Numbers (FEIN) on file. If the Village does not have a FEIN on file, the IRS may require 31% withholding on any amounts paid to a particular vendor. Therefore, the Village requests that all vendors provide their names as reported to the IRS and Federal Tax Identification Number (FEIN) to the Village when completing the 1099 Information Form. Please click here for a copy of the Village’s form.

5. Does the Village have a real estate transfer tax?

The Village does not have a real estate transfer tax; however, anyone who sells or transfers real estate must present the original deed at the Finance Department counter in order to obtain a Real Estate Transfer Stamp. All water, sewer, garbage fees, outstanding tickets, and penalties related thereto must be paid in full before a Real Estate Transfer Stamp is issued onto the original deed. The requirement to obtain a real estate transfer stamp applies to all property owners in Wheeling including condominium owners who pay for water, sewer and garbage service indirectly through their monthly assessments. Note: This requirement also applies to re-finance, quit claim deeds, and transfer of ownership to a trust. (Section 15.10 of the Wheeling Municipal Code).

6. Do I need an animal license for my cat or dog?

The Village sells animal licenses at the Finance Department desk in Village Hall. The license is good for the life of the animal and therefore does not have to be renewed annually.

7. Can I purchase a monthly train station pass so I don’t have to pay the fee every day I park at the Metra lot?

Yes. The Village sells monthly Metra parking passes. Contact the Village at 847-459-2600 for more information on obtaining a monthly parking pass.

8. Do you have an app I can use to pay for my parking space in the commuter parking lot?

Yes, download the PassportParking app on your phone or sign up at their website.
You may contact the Passport company at 704-837-8066.

9. Where do I obtain a temporary handicapped parking pass?

Temporary parking passes are issued by Wheeling Township. Click here for a link to their website.

10. How do I apply for disabilities certification with the State of Illinois?

Click here for a copy of the application which must be filed with Secretary of State’s office.

11. How do I register to vote?

You can register to vote at the Cook County Clerk's website

12. Can I pay my water bill on-line?

Yes.

Click Here.

13. Does the Village have a senior citizen discount on water?

No, the Village does not offer a discount on water.

14. What taxes does the Village of Wheeling collect?

Sales Tax - The State of Illinois and other taxing districts, including the Village of Wheeling, levy a tax on the retail sale of tangible personal property. The tax is collected by retailers and remitted to the State Department of Revenue.

The total sales tax rate in the Cook County portion of Wheeling is 10.00% (effective 01/01/2016), which is comprised of a 6.25% state levy, 1.75% county levy, 1.00% regional transit agency levy, and 1.00% Village of Wheeling home rule levy.

In Cook County, the total sales tax rate on autos and boats is 7.25% (no home rule tax). The total sales tax rate on groceries and drugs is 2.25% (no state, county or home rule component).

In the Lake County portion of Wheeling, the total sales tax rate is 8.00% (effective 1/1/2016) and is comprised of a 6.25% state levy, 1.00% Village of Wheeling home rule levy, and a .75% regional transit agency levy.

In Lake County, the total sales tax rate on autos and boats is 7.00% (no home rule tax). The total sales tax rate on groceries and drugs is 1.75% (no state, county or home rule component).

The Village of Wheeling receives a total of 2 percentage points of the total sales tax rate in both Cook County and Lake County (i.e. 1 percentage point from the State’s share and 1 percentage point from the Village’s home rule sales tax levy).

The Village receives a total of 1 percentage point of the sales tax rate on groceries and drugs sold in Cook County and Lake County.

Food & Beverage Tax– The Village has a 1% tax (in addition to the sales tax rate) on all food and beverages served at places for eating in Wheeling. Places for eating is defined as a place where prepared food is sold at retail for immediate consumption with seating provided on the premises (including any outdoor seating on the premises), whether the food is consumed on the premises or not. Please click here for a registration form or tax return.

Telecommunications Tax - The Village imposes a 6% tax on telephones, cellular phones, fax machines, and similar services. The tax is collected by the customer’s telecommunications provider and typically appears on each provider’s monthly bill.

Hotel/Motel Tax – The Village imposes a 6% tax on hotel/motel rooms in Wheeling. The Village’s tax is in addition to the hotel/motel tax imposed by the State.

911 Fees– The Village imposes a .75 cent per landline fee in Wheeling. The revenue from the fee is used to pay for costs associated with operating a 911 emergency telephone system. The Village also receives a portion of a similar fee imposed by the State on cellular phone users in Illinois.

15. Does the Village have a senior citizen taxi discount program?

Yes, the Village offers a discount program administered by the Senior Services Division of the Human Services Department. Learn more about this program.

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Fire Department

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1. What hospitals do the Fire Department ambulances transport emergency medical patients to?

Based upon general travel conditions, proximity to the village, and the need to quickly return ambulances to the community, Northwest Community Hospital in Arlington Heights and Glenbrook Hospital in Glenview have been chosen as the department’s designated receiving hospitals.  Both of these hospitals are classified as Level II trauma centers and are capable of handling a wide variety of medical situations 24/7.  While patients and their families may often be given a choice between these hospitals in which to be transported to, the ultimate decision as to where a patient will be transported to is up to the attending paramedic on the call, based upon the specific medical needs of the patient and/or available appropriate medical services at a particular hospital (ex. stroke center). 

In cases of severe trauma and upon approval of the emergency room physician, patients are taken to Lutheran General Hospital in Park Ridge or Condell Medical Center in Libertyville, since they are Level I trauma centers. These hospitals are set up to handle the most severe trauma patients 24/7.

Patient's who request transportation to any other area hospital is performed by private ambulance service and is at the sole expense of the patient. Depending upon the medical condition of the patient, paramedics may standby on the scene until the arrival of the private ambulance and proper transfer of the patient.  In these situations, the patient will be required to sign a release of service form.

Occasionally, a particular hospital may be placed on "by-pass" status due to patient overload or other extenuating circumstances within the hospital.  In these situation, the paramedics will be directed by the hospital emergency room physician to take the patient to another regional hospital which may be further away from the Village.  This same situation can occur during incidents involving multiple patients (i.e. mass casualty incidents).   Diverting of patients may occur once the ambulance has left the incident scene and is already en route to the hospital.  While not the intent, this may result in some confusion for relatives of the patient thinking that the patient went to a particular hospital and ended up at another. Unfortunately, once the ambulance has left the incident scene and personnel are focusing their attention on the patient, they will not be able to call relatives to advise them of this change in most cases.

2. Is there a fee charged for emergency medical and/or ambulance service?

Yes, the current fee is based upon an average of regional ambulance service rates and varies based upon the overall complexity of the medical services provided. Patients who refuse service and are not transported to a local hospital are not charged for the service.  However, fees are charged for individuals who utilize the Fire Department's services for invalid assists (ex. lifting off of the floor) and have no medical basis for their call for emergency service. Ambulance fees are charged regardless if the patient is a resident or non-resident of the community.

A third party billing company, hired by the Village of Wheeling, handles billing for ambulance service. Medicare, Medicare Supplemental Part B, and/or private medical insurance payments are accepted as payment in full for all charges. Patients are responsible for paying any amount of the ambulance bill that is applied to their insurance deductible or any amount not covered by an insurance settlement, much like a standard physician's fee. Ambulance fees cannot be waived for those individuals who choose to not have medical insurance or who choose to purchase medical insurance policies with high deductibles  These are personal choices and therefore, the individual is solely responsible for their ambulance bill.  Ambulance bills are charged to patients receiving medical care by the Fire Department regardless of who specifically calls for ambulance service.

For questions regarding medical billing, contact the telephone number that appears on your bill or call the Fire Department at 847-459-2662 (M-F; 08:00 am - 04:30 pm).

3. How do I obtain a copy of a fire report or ambulance report?

Copies of fire and/or ambulance reports can be obtained from Fire Administration Office, 499 South Milwaukee Avenue, Monday through Friday, 8 a.m. to 4:30 p.m. (excluding recognized holidays), 72 hours after the incident occurred.

Copies of ambulance reports are only released to the actual patient, legal guardian, documented relative (such as a spouse or parent),or by legally executed subpoena.  Ambulance reports will not be released as part of a Freedom of Information Act (I.e. FOIA) request due to Federal laws regarding patient confidentiality.

4. Why does a fire engine respond on ambulance calls?

All shift personnel are cross-trained as firefighter/paramedics. On those calls that may be life-threatening (for example, chest pains, car accidents, stroke, unconscious patients, etc.), a fire engine is dispatched to provide additional manpower needed to initiate advanced life support treatment. If they are not needed, the fire engine is released from the call.

In addition, the fire engines carry the same paramedic equipment as an ambulance, but cannot transport patients. In those rare cases where an ambulance is not immediately available, the personnel from the fire engine can still initiate paramedic services, prior to the arrival of an ambulance on the scene.

5. How often should I replace my smoke detectors or carbon monoxide detectors?

Smoke detectors typically last up to ten (10) years.  As they reach the end of their useful life, they will typically "beep" and will not stop "beeping" even if new batteries are installed.  Most smoke detectors also have a manufacture date sticker on the inside battery compartment or on the bottom plate of the smoke detector.  New smoke detectors come with ten (10) year long-life batteries installed which cannot be changed and when the battery is depleted, it is time to replace the entire smoke detector assembly.  Starting in 2023, only ten (10) year life smoke detectors with sealed battery chambers may be sold and installed in the State of Illinois.

Carbon Monoxide (CO) detectors have a shorter life span - typically five (5) years.  When they reach the end of their useful life, they typically go into "alarm" and will not stop, even if reset and/or new batteries are installed. Like smoke detectors, CO detectors typically have a manufacture date sticker on the inside battery compartment or on the bottom/backside plate of the detector. 

When replacing smoke detectors and carbon monoxide detectors, look for units that have been independently tested and have either the Underwriters Laboratory (UL) seal or Factory Mutual (FM) seal.  Smoke detectors should be installed (as a minimum) on every floor and inside every bedroom of your home.Smoke detectors with both ionization and photoelectric sensors (i.e. dual sensors) provide the most protection.  Don’t put smoke detectors in your kitchen or bathrooms, since cooking smoke and/or moisture will cause false activation of the detector.  The Fire Department recommends selecting a CO detector unit with a digital read-out for easy of use.  Smoke detectors and Carbon Monoxide (CO) detectors can be purchased regionally at Wal-Mart, Target, ACE Hardware, Home Depot, and Lowes. The Fire Department does not routinely sell or provide smoke detectors or carbon monoxide detectors to residents.  Occasionally, these devices may be available free of charge through special grants received from time to time by the Fire Department and information regarding these special events will be listed in the Village newsletter.

In rental properties, it is the responsibility of the landlord to provide and maintain working smoke detectors 

6. Is open burning of landscape waste allowed in the Village of Wheeling?

The open burning of garbage, refuse, litter, waste paper, cardboard, plastic, landscape waste, leaves, construction debris, treated lumber, pallets, flammable and/or combustible liquids, wet or damp wood, and/or unseasoned wood are prohibited by both the Village's Municipal Code and Fire Code. Individuals in violation are subject to being issued citations and fines.  Repeat offenders are subject to additional legal action by the Village.  

Recreational fires using portable fireplaces at single family homes and townhomes are permitted as long as they are used in accordance with the manufacturer's instructions, are not operated within 15 feet of any structures or combustible materials, and only clean, seasoned (i.e. dry) wood is used as the fuel source. Recreational fireplaces used near townhomes may be subject to additional restrictions based upon their particular homeowners association. All recreational fires must be constantly attended and must either have a nearby fire extinguisher, bucket of water, and/or a garden hose. Disputes between neighbors regarding portable fireplaces should be worked out between neighbors and not by calling the Fire Department or the Police Department unless there is a clear and present danger.

Bonfires are strictly prohibited except for public events and only with pre-approved permits and the fire department on standby.

7. Does the Fire Department perform lock-outs?

Typically, lock-outs are not an emergency situation and are more of an inconvenience.  As such, the Fire Department does not typically handle lock-outs and individuals should contact a locksmith, landlord, or property manager for assistance.  Only in very extreme circumstances where a possible emergency may exist will the Fire Department respond to requests involving lock-outs.  Any property damage as a result of the Fire Department attempting to resolve a lock-out situation are solely the financial responsibility of the property owner and/or tenant. 

8. Are barbecue grills allowed on balconies in apartment or condominium complexes?

Barbecue grills are prohibited on all balconies unless it is fully protected by an automatic fire sprinkler system and the grill is fueled by propane gas with a cylinder size no greater than 2 1/2 pounds (i.e. small cylinder). Additional regulations may apply based upon the individual tenant lease and/or the homeowners association rules and regulations.  Occupants are strongly encouraged to utilize amenities provided by their individual complex for outside recreational cooking.

Storage of propane cylinders and/or barbecue grills, regardless of size, are not permitted to be stored in the common building tenant storage rooms/closets or common tenant parking garages.

9. What does "ISO Class 2" mean on the side of the Fire Department’s vehicles?

Each fire department in the country is evaluated by an independent agency known as the "Insurance Services Organization (ISO)." This evaluation takes into consideration the department’s equipment, staffing levels, communications network, training, and Village water supply system. Based upon points obtained in all areas of the evaluation, the fire department is then placed in one of 10 categories with a "Class 1" being the best. Based upon the category assigned, fire insurance rates paid by residents and businesses are then determined by each private insurance company.

The Wheeling Fire Department's Class 2 rating places the department in the top 3 1/2% of all fire departments nationwide. Wheeling’s Class 2 rating is extremely good and homeowners, as well as local businesses, benefit from relatively low fire insurance rates. Residents and businesses are encouraged to discuss the fire department's ISO rating with their property insurance company to make sure they are getting all the premium discounts they deserve. The Fire Department was last evaluated and classified by ISO in 2017 and is re-evaluated approximately every ten (10) years.

10. How do I obtain a fire hydrant flow test for my project?

Builders and/or developers needing a fire hydrant flow test in order to design their project or upgrade their existing fire sprinkler system can schedule this test by calling the on-duty Battalion Chief at (847) 459-2664.  Flow tests need to be schedule a minimum of seventy-two (72) hours in advance and are subject to weather conditions.  Flow tests will only be completed if the outside temperature is thirty-five (35) degrees and rising, in order to avoid ice accumulating on the pavement.

11. Does the Fire Department have volunteer/paid-on-call firefighter positions?

No.  Due to the quantity of professional certifications required for our personnel being cross-trained as both a firefighter and a paramedic, as well as the number of specialty training/certification requirements (ex. hazardous materials, technical rescue, airport firefighter, etc.), all emergency response personnel are full-time employees. Individuals who are interested in becoming a full-time firefighter/paramedic with the Wheeling Fire Department should review the information contained on the Fire Department's main web page.

12. Does the Fire Department provide Cardio Pulmonary Resuscitation (CPR) training?

Yes, classes are held several times throughout the year at Fire Station 24, 499 South Milwaukee Avenue. A moderate fee is charged to cover the cost of the instructor(s), training supplies, and certification. Click Here to enroll in a CPR class. For more information call 847-459-2662, Monday through Friday, 8 a.m. to 4:30 p.m.

13. Does the Fire Department conduct Fire Station tours?

Yes, visitors are welcome anytime between 8 a.m. to 5 p.m., subject to availability of personnel due to emergency calls, training, etc. For groups larger than ten (10) or for station tours during the evening hours, we ask that reservations be made.  Reservations can be made by calling 847-459-2662, in advance, Monday - Friday, 08:00 am to 04:30 pm.

14. Does the Fire Department trade, swap, or sell patches, t-shirts, etc.?

No, due to security reasons, these items are not released to non-Wheeling Fire Department personnel.  While this has not occurred involving the Wheeling Fire Department, these types of items have unfortunately been misused by other individuals involving other fire departments throughout the country.  Wheeling Fire Department patches and logos are our "brand" and we take our identity very seriously.  We apologize to those individuals who are serious patch collectors for this inconvenience.

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Human Resources

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1. How do I apply for employment with the Village of Wheeling?

Job opportunities are posted in our Jobs section.

2. Are current job postings listed anywhere besides the website?

Our public works and clerical support positions are usually advertised in the Sunday Daily Herald as the need arises. Professional positions may also be advertised in the Sunday Chicago Tribune or in related professional publications.

3. I’m interested in becoming a police officer for the Village of Wheeling. What do I need to do?

The Village of Wheeling participates in the Northwest Municipal Conference Testing Consortium biannually for the preliminary written and physical agility tests for both police officers. You should call the Northwest Municipal Conference in Des Plaines, Illinois at 847-296-9200 and inform them you would like to be notified when the Village of Wheeling is next participating in police officer/firefighter testing. They will add you to the appropriate list and provide you with all necessary information.

In this way, you can apply to a number of participating municipalities at the same time. Your test scores will be provided to each participating municipality who will then contact you according to their specific policies and procedures.

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Police Department

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1. If I receive a parking ticket, is there a mechanism in which I can request that the ticket be reviewed for accuracy or to point out circumstances to be brought to the attention of the Police?

Yes, citizens may request a Review of Citation for parking violations by completing the form available at the Police Records Unit. The department will conduct a review and the Chief of Police will make final approval or denial of the request.

2. How do I start a Neighborhood Watch Program for my area?

The Crime Prevention Unit 847-459-2994, will coordinate the organization of Neighborhood Watch Programs for citizens who request the service.

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Police Department - Complaints, Concerns and Compliments

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1. What happens when the complaint is received?

The Supervisor receiving the complaint determines the type of complaint and the conduct involved. First-line Supervisors handle certain types of complaints, while others are investigated by Command Staff.

Generally, First-line Supervisors address complaints regarding discourteous service and failure to take appropriate action. As the complainant, you will be contacted in reference to the specifics of your complaint. The First-line Supervisor will attempt to handle this matter at his/her level. Once resolved, a record of the complaint and the action taken is made by the Supervisor and forwarded to the appropriate Division Commander.


More serious complaints, such as excessive force, criminal conduct, corruption, or ethics violations, are forwarded to the Chief of Police who assigns a Command Staff Officer to investigate the complaint.

2. What happens after the investigation?

As the complainant, you will be notified of the final classification of the investigation, i.e. unfounded, exonerated, not sustained, sustained, sustained with qualifications. Every attempt will be made to explain these findings to you.

3. What happens when a complimentary letter is received?

All Department and/or Officer compliments are forwarded to the Awards Committee for officer recognition. The complimentary letter and/or award will be placed into the officer’s/employee’s personnel file.

4. What happens when a concern is voiced?

The concern is brought to the attention of the appropriate Division Commander and addressed accordingly. The person voicing the concern will be notified of the actions taken regarding to their concern.

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Public Works

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1. What should I do if wastewater backs up in my home?

Call the Village first before engaging the services of a private plumber. The Utility Division of the Public Works Department will first determine the source of the backup / blockage.

2. If repairs related to wastewater backing up in my home are found to be necessary, are they my responsibility?

If the source of the backup / blockage is located in a Village-maintained public sewer line, it will be corrected by Village crews.

If it is not, the Village will, as a cost free service to its residents (provided the home is equipped with a 6 inch cleanout and the wastewater level in the pipe is low enough), internally televise private sanitary service lines. Your service line runs from your home to the point of connection to the Village’s public sewer line.

If the source of the backup/blockage is found to be in the private sanitary service line, you will be notified of its location and instructed to call a private plumbing service. All costs relating to repairs and maintenance of private sanitary service lines are the responsibility of the homeowner.

3. Whom should I call if water backs up in the street during a rainstorm?

Call the Village immediately. Most likely, the storm basins in the street are either covered with debris or possibly obstructed with silt from normal street runoff. Public Works crews will clear any obstructions found in order to restore proper drainage.

4. Can a parkway tree be removed if its roots are obstructing my sanitary service line?

A parkway tree may not be removed due to intrusion of tree roots in a private sanitary service line. Sanitary service lines, which have been intruded with tree roots, are considered defective and must be repaired.

All costs relating to repairs and maintenance of private sanitary service lines are the responsibility of the property owner.

5. Does the Village Public Works Department maintain all roadways located within the corporate limits of Wheeling?

No. The Street Division of the Public Works Department maintains approximately 65 miles of local streets. Two other governmental agencies maintain jurisdiction over roadways within the corporate limits of the Village. Responsibility for maintenance of these roadways, including snow removal and ice control operations, rests with the highway departments of each of these agencies.

They include:

Illinois Department of Transportation (IDOT)
Phone: 847-705-4222
- Dundee Road (Route 68) Elmhurst Road (Route 83)
- Milwaukee Avenue (Route 21 / 45) McHenry Road (Route 83)
- Palatine Road Wolf Road
- Aptakisic Road

Cook County Highway Department
Phone: 847-827-1164
- Lake Cook Road Wheeling Road (south of Palatine Road)
- Schoenbeck Road Hintz Road
- Camp McDonald Road Buffalo Grove Road
- Old Buffalo Grove Road

6. Who is responsible for shoveling snow from sidewalks?

It is the responsibility of every owner, lessee, tenant, occupant or other person having charge of any building or lot of property in the Village abutting upon any public way or public place to remove the snow and ice from the sidewalk in front of said building or lot of property.

7. Can I park my car on Village-maintained streets during snowfalls?

No parking is allowed on any Village street on which there is an accumulation of snow 2 or more inches in depth until plowing operations have been completed. Violators may be towed and fined.

8. Can I rake leaves into the street for collection by the Village?

The Public Works Department reminds residents not to deposit leaves into streets. Leaves intentionally raked into the street results in a clear and immediate detrimental impact on the Village’s storm sewer system. As we are all aware, rainfall during the fall season in our area is standard. Leaves deposited into the street will inevitably result – during periods of even relatively minor rainfall – in clogged storm sewer inlets and localized flooding. Correcting such problems takes significant man-hours and results in substantial added costs.

The Village’s existing contract with Waste Management – Northwest provides for alternative methods by which residents may dispose of leaves and other forms of yard waste. In addition to paper yard waste bags, residents may use plastic or metal garbage cans – the latter, of course, being emptied and returned to the resident for future use. Instead of the ongoing expense relating to the purchase of paper yard waste bags, residents may wish to make a one-time investment into one or more plastic and/or metal garbage cans for this use. The Village insisted on this provision in the contract and is one of only a few communities where such a disposal method is available.

Moreover, the Village eliminated the requirement of residents to purchase yard waste "stickers" for each bag/can of yard waste disposed. Again, the intent of the Village was to provide a program offering the greatest ease and least amount of inconvenience to its residents.

9. Who is responsible for the maintenance of streetlights?

Streetlights mounted on wooden poles are the responsibility of Commonwealth Edison (ComEd). The Village rents these lights from ComEd and is not authorized to undertake any repairs. To report a problem, please call 1-800-EDISON-1.

Streetlights mounted on metal or concrete poles may be the responsibility of the Village, unless privately owned and maintained. To report a problem, please contact the Public Works Department at 847-279-6900. You will be advised if the streetlight in question is Village maintained or privately owned.

10. Does the Village repair or replace driveway aprons?

No, unless it was specifically damaged by Village crews repairing / maintaining streets or other Village infrastructure or by firms under contract with the Village for various roadway, water main, storm and / or sanitary sewer work.

11. Are rear or side yard easements owned and maintained by the Village?

No. These are designated areas on private property reserved for legal right of access to utilities for crews and their equipment to perform required maintenance and repair work.

12. Why does my water often appear cloudy during colder periods of the year?

The cloudy appearance is simply air trapped in the water that dissipates when the water warms. It is not harmful and is completely safe to drink.

13. What can I do to prevent my water lines from freezing?

During unusually cold weather, it is important that you allow heated air in your home to come into contact with as much of your interior plumbing system as possible. If your water meter is in a closet, leave the door open and clear the immediate area around the meter of obstructions. The most effective measure you can take is to let four faucets slowly drip (not flow) to keep the water in your private service line (the line from the Village’s water main to your home) moving and, therefore, resistant to freeze.

If you think your water lines may be frozen, contact the Utility Division of the Public Works Department immediately at 847-279-6900, Monday - Friday between the hours of 7 a.m. and 3:30 p.m., or at 847-459-2632 after normal hours.

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Streets / Forestry Division

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1. Can I trim or remove a parkway tree myself?

No. Parkway trees are the responsibility of and belong to the Village. Contact Public Works with any concerns.

2. A tree on my property is growing into the utility wires. Can the Village trim the tree?

No. The responsibility for trimming trees growing into or near utility wires is that of the utility company. For information on tree trimming, removal and storm damage affecting utility wires, contact Commonwealth Edison (ComEd)

3. The property next door is not mowing their lawn and the grass is over 8” in height. How can I get them to mow it?

Property owners are required to maintain their lawn so that it does not exceed 8”. Contact Community Development with any concerns at (847) 459-2620.

4. I have an issue with a tree on my neighbor’s private property? Who do I contact?

Contact Community Development at (847) 459-2620.

5. Who can provide me information on trees and plants?

For information on trees, plants, diseases and pests, visit the
Morton Arboretum website for more information.

6. Will the Village remove a dead animal from my property?

No. The Village only removes dead animals from roads or right-of-ways. Dead animals on private property must be removed by the property owner or contractor.

7. Can I rake or blow leaves onto the street for collection?

No. Property owners are prohibited from depositing leaves or debris onto any street or parkway within the Village. All landscape waste collection is performed by Waste Management.

8. Who do I contact if there is a sidewalk concern?

Contact Public Works with trip hazard, ponding, cracked, or broken sidewalk concerns.

9. A streetlight is not working. Who can I call to have it repaired?

Report any non-working streetlight to Public Works and provide a location and pole number if possible. Repairs will be made by Public Works or other the responsible agency.

10. How can I get my street swept?

Contact Public Works with concerns about accumulation of street debris. Village sweepers are frequently out in the Spring and Fall to reduce debris build-up, less so during summer months.

11. How do I report a pothole?

Contact Public Works with the location of any pavement concerns such as potholes. Repairs will be made by Public Works or other the responsible agency such as the State (IDOT) or the County depending on location.

12. Who do I contact with a concern about regulatory street signage?

Report any problems with street signage to Public Works. Repairs will be made by Public Works or other the responsible agency such as the State (IDOT) or the County depending on location.

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Utility Division (Water and Sewer)

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1. Can a parkway tree be removed if its roots are obstructing my sanitary service line?

No. Parkway trees cannot be removed due to the intrusion of tree roots in a private sanitary service line. All costs relating to repairs and maintenance of private sewer lines are the responsibility of the property owner.

2. If the Village responds to a sanitary or storm sewer related concern, is there a charge?

No. Public Works will inspect the nearby sanitary or storm sewer main to ensure that it is flowing properly and no obstruction in the public pipe exists.

3. Is the property owner responsible for the maintenance and repairs to a sanitary service line if it extends underneath a parkway, sidewalk, or roadway?

Yes. The homeowner is responsible for any maintenance and repair to the sanitary service line from their property to the point of connection with the Village’s sewer main.

4. There is standing water on my street. What do I do?

Residents should clear any nearby storm drain grates of leaves and debris before, during, and after rainstorms to prevent localized flooding. Use a rake to clear the storm drain grate and deposit the debris on the parkway or a container. Contact Public Works for further assistance.

5. Why would my tap water appear cloudy?

A cloudy appearance is most likely from suspended air bubbles that dissipate quickly. The bubbles are not harmful and the water is safe to drink.

6. What can I do to prevent my household water lines from freezing?

• Water meters - Wrap water meters with foam insulation or heat tape if located in
unheated or colder areas such crawl spaces. Periodically check your meter and
associated piping for cracks or leaks and ensure proper marking and operation of
the shut off valve in case a pipe bursts.

• Eliminate drafts - All crawl space and basement vents, windows and doors should
be repaired and closed, making sure a tight seal exists to keep out cold air.

• Insulate pipes - Insulating pipes in colder or unheated areas such as the crawl
space or pipes located adjacent to an outside wall, helps to reduce the possibility
of ruptured pipes. Also allow warm air to circulate around pipes located against
outside walls accessed by cabinets.

• Leave faucet running - Keeping a continuous trickle of cold water running can
help reduce the possibility of a pipe burst due to freezing.

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Village Clerk

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1. Where can I find tobacco warning signs for minors?

Per Chapter 8.60.035 of the Wheeling Village Code, persons under the age of twenty-one are subject to a fine up to five hundred dollars under this Chapter, of the Village of Wheeling for purchasing any tobacco product, or for misrepresenting their age for the purpose of purchasing or obtaining any tobacco product.  Click here to see Warning to Minors signage.