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1. Can a parkway tree be removed if its roots are obstructing my sanitary service line?

No. Parkway trees cannot be removed due to the intrusion of tree roots in a private sanitary service line. All costs relating to repairs and maintenance of private sewer lines are the responsibility of the property owner.

2. If the Village responds to a sanitary or storm sewer related concern, is there a charge?

No. Public Works will inspect the nearby sanitary or storm sewer main to ensure that it is flowing properly and no obstruction in the public pipe exists.

3. Is the property owner responsible for the maintenance and repairs to a sanitary service line if it extends underneath a parkway, sidewalk, or roadway?

Yes. The homeowner is responsible for any maintenance and repair to the sanitary service line from their property to the point of connection with the Village’s sewer main.

4. There is standing water on my street. What do I do?

Residents should clear any nearby storm drain grates of leaves and debris before, during, and after rainstorms to prevent localized flooding. Use a rake to clear the storm drain grate and deposit the debris on the parkway or a container. Contact Public Works for further assistance.

5. Why would my tap water appear cloudy?

A cloudy appearance is most likely from suspended air bubbles that dissipate quickly. The bubbles are not harmful and the water is safe to drink.

6. What can I do to prevent my household water lines from freezing?

• Water meters - Wrap water meters with foam insulation or heat tape if located in
unheated or colder areas such crawl spaces. Periodically check your meter and
associated piping for cracks or leaks and ensure proper marking and operation of
the shut off valve in case a pipe bursts.

• Eliminate drafts - All crawl space and basement vents, windows and doors should
be repaired and closed, making sure a tight seal exists to keep out cold air.

• Insulate pipes - Insulating pipes in colder or unheated areas such as the crawl
space or pipes located adjacent to an outside wall, helps to reduce the possibility
of ruptured pipes. Also allow warm air to circulate around pipes located against
outside walls accessed by cabinets.

• Leave faucet running - Keeping a continuous trickle of cold water running can
help reduce the possibility of a pipe burst due to freezing.